Contact and support
How to reach the Klicktify team, what support channels are available on each plan, and where to find more help.
The fastest way to reach Klicktify support is by email: hello@klicktify.com. We aim to respond within one business day.
For urgent issues — particularly billing problems that are blocking payments — please include 'URGENT' in the subject line.
| Plan | Support channel | Response time |
|---|---|---|
| Free | Email only | 1–2 business days |
| Growth | Email + priority queue | Within 1 business day |
| Scale | Email + priority queue | Within 1 business day |
To help us resolve your issue quickly, include:
- Your café name and the URL of your storefront (e.g. klicktify.com/h/brew-and-co).
- A description of the problem and what you expected to happen.
- The steps to reproduce the issue.
- Screenshots if relevant.
- For billing issues: your Stripe customer ID or the email address on your Stripe account.
We read every feature request. The best way to submit one is by email with a clear description of what you want and why it would help your business. We prioritise requests that come from multiple customers, so if a feature is missing, it's worth checking whether another café has already asked for it.
If you find something that isn't working as described, please report it with: the browser and version you're using, the steps to reproduce the issue, and any error messages you've seen. Screenshots or screen recordings are very helpful.
For disputes about billing, points, or membership data, please reach out to hello@klicktify.com with details. We take disputes seriously and will investigate with the relevant data from our systems.
Ready to start?
Set up your café in minutes
Free for your first 10 members. No card, no contract, no catch.